Business conditions

General Terms and Conditions and Complaints Policy

(Hereinafter referred to as "GTC")

These general terms and conditions and complaints policy provide instructions and information to consumers before submitting an order via the e-shop website www.vinylfence.eu, in accordance with § 10a of Act No. 102/2014 Coll.:

• Details about the seller, contact information, and complaint submission:
  Seller:
  Company name: BOLEX Group s. r. o.
  Registered office: 018 53 Bolešov 448, Slovakia
  Company ID: 56606061
  Tax ID: 2122364013
  VAT ID: SK2122364013
  Registered in the Commercial Register of the District Court Trenčín, Section: Sro, File No.: 47717/R

  • Email for orders, invoicing, and withdrawal: info@bolex.sk
  • Email for complaints, suggestions, after-sales service: service@bolex.sk
  • Phone: +421 42 20 21 22 7 (available Monday to Friday: 7:30 AM – 3:30 PM)

• Main features of goods or services:
  Details about the main features of goods or services are available directly on the website www.vinylfence.eu by clicking on the product name.

• Price of goods and associated costs:
  Information about the sales price, delivery costs, shipping, and other charges can be found on www.vinylfence.eu and in Article III of the GTC.

• Payment terms, delivery terms, and timeline for delivery:
  Payment and delivery terms, including the timeline within which the seller commits to deliver the goods, are available on www.vinylfence.eu and in Articles III and IV of the GTC.

• Liability for defects and complaint procedures:
  Information about the seller's liability for defects and the process for handling consumer complaints can be found in Article VII of the GTC.

• Complaints and dispute resolution:
  The seller's business activities are supervised by the Slovak Trade Inspection Authority.
  The relevant local authority for handling consumer complaints is:
  Name: Slovak Trade Inspection, Trenčín Inspectorate for the Trenčín Region
  Address: Hurbanova 59, 911 01 Trenčín, Slovakia
  Website: www.soi.sk

• Costs borne by the consumer in case of withdrawal:
  Information about the costs the consumer bears when withdrawing from the contract (in accordance with § 10 para. 3) can be found in Article VI para. 7 of the GTC.

• Situations where withdrawal from the contract is not allowed:
  Details are outlined in Article VI para. 2 of the GTC.

• Dispute resolution and alternative dispute resolution:
  Information about the conditions and process for resolving disputes through the alternative dispute resolution system, as well as a link to the platform where consumers can submit a proposal for alternative dispute resolution, can be found in Article VII para. 22.

• Right to withdraw from the contract:
  Information about the consumer's right to withdraw from the contract, including conditions, time limits, and the withdrawal process, as well as a withdrawal form, can be found in Article VI.

By submitting an order with a payment obligation, the buyer sends the seller a binding proposal to conclude a remote purchase contract and agrees to accept the goods and pay the agreed purchase price, transportation, and delivery costs in accordance with these GTC.

The seller accepts the proposal by sending an email confirmation of the purchase contract details within 48 hours of receiving the buyer's order. The remote purchase contract is concluded upon receipt of the email confirmation.

These terms govern the rights and obligations of the seller and the buyer, who is a consumer, when concluding a remote contract.

A remote contract refers to a contract concluded exclusively via one or more means of distance communication without the simultaneous physical presence of the seller and the consumer. This includes purchases made through the e-shop www.vinylfence.eu or via email at info@bolex.sk.

A consumer is a natural person who acts outside the scope of their business, employment, or profession when entering into and fulfilling a consumer contract.

These GTC do not apply to contracts concluded by means other than remote communication, such as contracts negotiated and concluded in person.

The complete text of the translated content, including details on order placement, pricing, delivery terms, ownership transfer, withdrawal rights, and complaint procedures, is available as needed. Let me know if you require the remaining sections!